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Terms of Service

Last updated: April 15, 2026

These Terms of Service (“the Agreement”) govern the use of the Akkamind AI Sustainable Energy Navigator and related services (“the Service”) provided by Akkamind d.o.o., Vrhniška cesta 6, 1354 Horjul, Slovenia (“Akkamind”, “we”, “us”).

1. Definitions

  • “the Customer” means the entity or individual that has entered into this Agreement with Akkamind.
  • “the Service” means the AI-powered SaaS platform, including chatbots, dashboards, and reporting tools provided by Akkamind.
  • “Customer Data” means all information, data, and text prompts provided or uploaded by the Customer to the Service.
  • “Anonymized Data” means data that has been processed so that it no longer relates to an identified or identifiable natural person.
  • “the DPA” means the Akkamind Data Processing Agreement incorporated herein by reference.

2. Service Description and AI Advisory

  • The Service: Akkamind provides an AI-powered platform designed to assist organizations in monitoring and optimizing energy use in commercial and industrial environments.
  • AI Interaction: Users are hereby notified that they are interacting with an AI system.
  • Professional Responsibility: The Service is an analytical tool intended to support, not replace, professional judgment. The Customer is solely responsible for verifying AI outputs and is advised to have any energy-related recommendations reviewed by qualified personnel before implementation.

3. Account Registration and Access

The Customer must provide accurate information and is responsible for maintaining account confidentiality. The Customer is responsible for all activities that occur under its account. The Customer shall promptly notify Akkamind of any unauthorized account usage or relevant changes to the entity’s status.

4. Ownership and Usage Rights

  • Customer Data Ownership: The Customer retains full ownership of all Customer Data. Akkamind does not have any other rights in relation to Customer Data beyond those granted in this Agreement.
  • Platform Ownership: Akkamind retains all rights, title, and interest in and to the Service, including all related software, AI models, algorithms, interfaces, documentation, and improvements thereto.
  • License to Use the Service: Subject to this Agreement, Akkamind grants the Customer a limited, non-exclusive, non-transferable right to access and use the Service for the Customer’s internal business purposes during the applicable subscription term.
  • No Sale of Data: Akkamind does not sell Customer Data.
  • Customer Data Processing: The Customer grants Akkamind a limited license to process Customer Data solely for the purposes of providing and improving the Service.

5. AI Training and Anonymization

Akkamind does not use Personal Data to train its AI models. Akkamind may create anonymized data from data processed under this Agreement to maintain and improve the accuracy and performance of the Service, as described in the DPA.

6. Data Protection and DPA Supremacy

Akkamind processes Personal Data in accordance with the GDPR. All processing is governed by the DPA. In the event of any conflict between this Agreement and the DPA regarding the processing of Personal Data, the DPA shall prevail.

7. Security Measures

Akkamind implements technical and organizational measures (TOMs) as detailed in the DPA, including encryption in transit and at rest, multi-factor authentication, and secure cloud infrastructure.

8. Subprocessors

Akkamind may engage third-party subprocessors bound by GDPR-compliant obligations. A current list of subprocessors and the notification procedure for changes are provided in the DPA.

9. Acceptable Use

The Customer agrees not to misuse the Service, interfere with its operation, attempt to bypass security protocols, or violate any applicable laws.

10. Availability and Service Changes

Akkamind may modify, suspend, or improve the Service at any time to update the technology, perform necessary maintenance, or protect the security of the platform. Pricing or subscription fees may also be modified from time to time upon reasonable prior notice to the Customer.

11. Termination and Deletion

  • Termination: Either party may terminate the Service in accordance with their specific Subscription Agreement.
  • Data Deletion: Upon termination of the Service, Akkamind shall delete all Personal Data as specified in the DPA, unless retention is required by law.

12. Limitation of Liability

  • “As Is”: The Service is provided on an “as is” and “as available” basis, without warranties of any kind, including regarding accuracy, availability, or fitness for a particular purpose.
  • Indirect Damages: Akkamind shall not be liable for indirect, incidental, or consequential damages, or any losses resulting from decisions made based on AI-generated outputs.
  • Liability Cap: Akkamind’s total liability for any claim arising under this Agreement shall not exceed the fees paid by the Customer in the 12 months preceding the event giving rise to the claim.

13. Confidentiality

Both parties agree to protect the other’s confidential information with the same degree of care they use for their own similar information.

14. Governing Law and Jurisdiction

This Agreement is governed by the laws of Slovenia. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Ljubljana, Slovenia.

15. Contact Information

Akkamind d.o.o., Vrhniška cesta 6, 1354 Horjul, Slovenia
Email: privacy@akkamind.com